Privacy Policy

This privacy policy sets out how East Midlands Music Ltd. uses and protects any information that you give us when you:

  • Use this website
  • Place an order over the phone
  • Purchase something in-store

East Midlands Music Ltd. is committed to ensuring that your privacy is protected. Should we require certain information by which you can be identified when dealing with us on any platform, then you can be assured that it will only be used in accordance with this privacy statement. East Midlands Music Ltd. may change this policy from time to time by updating this page. To ensure that you are happy with any changes we would recommend reviewing this page at your convenience. This policy is effective from 30/10/2018.

What we collect

When you place an order, East Midlands Music Ltd. collect the following information from the details you enter at the web checkout or from the details given to a staff member in-store:

  • Name and addresses
  • Email address and phone number (required online but optional in-store)

Why we collect it & how it will be used

We require this information to fulfill your order and to contact you about your order. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and in-store.

Should you wish to request what details of yours East Midlands Music Ltd. holds and the reasons for use (beyond those stated in this Privacy Policy) please write to us at: East Midlands Music Ltd. Ltd, The Stables Rectory Farm Offices, Warmington PE8 6UT.

If you believe that any information we are holding on you is incorrect or incomplete, or indeed if you would like to arrange deletion of any records please write to us using the address above or email us (info@eastmidlandsmusic.com) as soon as possible. We will promptly correct any information accordingly.

Third party companies

Your data is never sold or passed on to any other third party company for marketing purposes. In certain circumstances we will share relevant delivery details with our logistics partners and Royal Mail. This is to enable us to fulfil your order to the given address. We offer payment options from , PayPal, Elavon & Stripe all of whom may act as a ‘data processor’ for your information when processing an order with East Midlands Music Ltd.. These companies are not allowed to use your data for any other purpose than to successfully fulfil your payment or deliver your goods . Each company has their own Privacy Policy on their websites should you wish to check any details concerning how they may handle your data.

Marketing communications consent

We fully respect the privacy of all customers and their decision to opt in or out of email marketing communications from East Midlands Music Ltd. On our website there is an ‘Opt-In’ offer which requires your action and explicit consent to be activated to receive a newsletter. If you do not give explicit consent you will not be contacted with any marketing communications.

Should you consent to receive email marketing communications you can also ‘Opt-Out’ at any time by using the unsubscribe link at the bottom of each email, or by contacting us by email (info@eastmidlandsmusic.com) or telephone (01733 788 733) or visiting in-store.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website or its content. Therefore, we cannot be responsible for the protection on and the privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Product Reviews

East Midlands Music Ltd. may request a product and service review via email after any transaction. This is a one-off request which is solely related to the transaction and product in question, it is not part of our standard marketing communications. Review requests are regarded as ‘Market Research’ and as such we are not under obligation to ask for permission however you can choose not to receive the request by contacting us after your order has been placed.

Any product reviews are manually checked before they appear on the site. We show all reviews, good or bad as long as they relate to the product. We may at our discretion accept or reject any product review which may be submitted to us and may edit any such review for both length and/or content as we see fit. If you require any further information on this service or wish to have your review removed you can contact info@eastmidlandsmusic.com

 

Returns Policy

Instruments

When you purchase an Instrument from East Midlands Music Ltd., we give you a 14 day trial period to make sure it’s the correct Instrument for you. If not we refund the full cost of the Instrument, minus shipping costs.

General Accessories

Should you wish to return an accessory bought from us, we will be happy to refund or exchange a product provided it is in a fully saleable condition, within 14 days of purchase. Returns (UK & International). All goods are available on a 14 day approval, from day of receiving goods, with the option to return for refund or exchange if they are not suitable or damaged. In all cases return postage costs are to be covered by the customer, unfortunately these cannot be covered by East Midlands Music Ltd.